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Customer Guide
Customs Requirements Guide
Customer education page for international courier booking, documents and safe parcel handling.
Customs
Customs requirements customers should understand
Customs clearance is controlled by the destination country. Courier can help submit details but cannot guarantee duty-free clearance.
Declaration
- Declare correct item name, quantity, value and purpose.
- Do not write vague descriptions like “gift items” only.
- Declare food/medicine clearly if accepted by service.
Duties and taxes
- Destination duty, VAT/GST, inspection, storage or handling can apply.
- Receiver may need to pay charges before delivery.
- Duty-free service can never be guaranteed unless service terms clearly provide it.
Delays
- Customs can hold parcels for checking or documents.
- Food, medicine, wooden items and commercial goods can take longer.
- Wrong declaration can lead to penalty, return or seizure.